Responsible Gaming

M99 Casino exists to provide entertainment, and entertainment only works when it stays in proportion to the rest of your life. This policy explains the tools we give you, the habits we encourage and the places you can turn to if gambling stops being fun. It applies to every product on our site, including pokies, crash games, fishing games, table games and live dealer tables, and it applies to every player in AUD.

Our Position on Safer Play

Gambling is not a way to earn money or solve financial problems. We expect that every player uses only money they can afford to lose, and we design our account tools to make that expectation easy to follow. Our licence is Curacao eGaming 8048/JAZ, and we treat player protection as a core operating duty rather than a marketing line.

In practice this means three commitments. We will not knowingly encourage a player who shows signs of harm to keep playing. We will act quickly on any request to restrict an account. And we will train our support staff to recognise distress in chat messages and respond with care instead of a sales pitch.

Age Limit: 18 and Over

Only adults aged 18 or older may register or play. During registration and during KYC checks we compare your date of birth with your identity documents. Accounts found to belong to minors are closed, deposits are refunded where the law allows and winnings are withdrawn. If children use your devices, install filtering software and keep your login details private.

Limits You Can Set Yourself

The responsible gambling section in your profile lets you control spending and time without asking us.

• Deposit limits per day, week or month.
• Loss limits that stop play once a set amount has been lost.
• Session time limits and reality-check reminders.
• Maximum wager limits per spin or round.

A lowered limit takes effect immediately. A raised limit takes effect only after a waiting period, so a rushed decision cannot override your plan.

Example: if you set a weekly deposit limit of A$200 on Monday and reach it on Thursday, the cashier will refuse further deposits until the weekly period resets, even if a Friday top-up is on offer. We recommend choosing limits when you are calm, before you have a balance on the table.

Cool-Off Breaks and Self-Exclusion

If you need space, choose a cool-off period starting from 24 hours, or ask for self-exclusion for a longer fixed term or permanently. While a restriction is active you cannot deposit, play or receive promotions. Contact live chat or write to support@m99casino.com, and we will confirm the restriction by email.

• Cool-off: short, reversible after the period ends.
• Self-exclusion: a minimum length that cannot be shortened on request.

Warning Signs to Watch For

• Spending more than you planned, or more than you can afford.
• Chasing losses with larger bets.
• Borrowing money, or using funds meant for bills.
• Hiding gambling from family or friends.
• Feeling anxious, irritable or low when you are not playing.
• Neglecting work, study or relationships.

If several of these sound familiar, pause and use our tools or call a support service.

Pokies and crash games move quickly. A crash round can finish in seconds and a fishing room can drain a balance faster than players expect, so measure your play by money and time spent rather than by how many rounds you feel you have played.

Simple Habits That Help

1. Decide a budget before you log in and stick to it.
2. Use only spare money, never rent or bills.
3. Take regular breaks and avoid playing when tired or upset.
4. Never treat a bonus as a reason to deposit more.
5. Keep track of time and spending in your account history.

Bonuses and Risk

Bonus offers such as the welcome package carry 35x wagering, a 7-day limit and an A$5 maximum bet. Large requirements can encourage longer or heavier play, so assess whether a bonus suits your budget before you accept. You may decline any bonus, and we will explain how to cancel one that is active.

Free Help in Australia

• Gambling Help Online: 1800 858 858, free and available 24/7, with online chat at gamblinghelponline.org.au.
• Lifeline: 13 11 14 for crisis support.
• BetStop, the national self-exclusion register, for licensed Australian wagering services.

These services are independent of us and confidential.

Blocking Tools

Consider installing software that blocks gambling sites on all your devices, and ask your bank whether it can block gambling transactions on your cards. These steps work alongside our account limits.

Talk to Us

Our team is on live chat 24/7 and answers within about 90 seconds. You can also visit contacts or read our terms and conditions. Requests about limits and exclusions are treated as a priority.

If you are worried about someone else's gambling, you can also write to us in confidence. We cannot discuss another person's account without their consent, but we can explain how self-exclusion works and how a family member can help someone start it.

Last updated: October 6, 2026