Contacts

Our team at M99 Casino is available around the clock. Live chat is the fastest route, with a first reply normally in under 90 seconds, and it suits payment status checks, bonus questions, login problems and account limits. Email at support@m99casino.com is better for longer cases such as verification documents, complaints or a request to review a past game round. The form below sends your message straight to the same inbox.

To help us solve things on the first reply, include the email address on your account, a short description of the issue, the date and time it happened and, for payments, the amount, method and transaction reference. Please never send your password or full card number. Email replies usually arrive within a few hours, and complex reviews can take longer, in which case we will tell you the next step. You may also find quick answers in our responsible gaming and withdrawal guides.

Live chat: available 24/7 from any page once you are logged in.
Email: support@m99casino.com
Response time: live chat usually within minutes, email within 24 hours.